Folks, I don't mean to be a dick either, and I am extremely sympathetic to your frustrations. That said, we're "early adopters," especially those of us who bought into this on Kickstarter. A project of this magnitude is not easy. Many things can go wrong, and frankly, these guys are relatively young. Honestly, these kind of things are to be expected. If the Kickstarter crew failed in any way thus far, it has been in managing expectations and rushing to get it out.
Most likely, they have a guy working nearly 24/7 tearing a few of these apart trying to figure out of its a hardware or software issue and, if the latter, if it can be fixed in the field. I have been there, I know. Yes, they should say something like that, but I'll bet money that, as soon as they know something, they will tell us. No point in RMAing it until there is a fix and, maybe, they won't need it back.