My emails don't seem to be getting through, either. I ordered four 22mm bands, and received three 22mm bands and one 21mm band, which of course does not fit my Pebble. This was almost two weeks ago, and I have emailed CS twice about it, and received no response.
I hope I hear back from someone soon!
EDIT: I have to say that I am really impressed. It looks like my emails were not being received (which to be fair could be a problem with my email), but as soon as they got my message, Trish from CS actually called me directly to resolve the issue. I think that's the first time that any company I've ordered from online has done that, and it was very much appreciated. I've ordered from Clockwork Synergy four times now, and this is the first issue I've had. As soon as CS heard about it, they bent over backwards to fix things.
I'm very happy with their customer service, and I am definitely going to order again!